Right of withdrawal

You have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from the contract via an unambiguous statement (eg in writing by post, fax or e-mail). You can use the enclosed model withdrawal form for this, but you are not obliged to do so.
To comply with the withdrawal period, it is sufficient to send your communication regarding your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of the cancellation
If you revoke the agreement, you will immediately receive all payments you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a method of delivery other than the cheapest standard delivery offered by us) and at least no later than 14 days after we have been informed of your decision to withdraw from the contract. We will pay you back with the same payment method that you used for the original transaction, unless you have expressly agreed otherwise; in any case, you will not be charged for such reimbursement.

Excluded from the right of withdrawal is a consumer purchase that concerns the delivery of:

  • products manufactured according to the consumer’s specifications, which are not prefabricated and which are manufactured on the basis of an individual choice or decision of the consumer, or which are clearly intended for a specific person;
  • products that spoil quickly or that have a limited shelf life;
  • products are not suitable for being returned for reasons of health protection or hygiene and the seal of which has been broken after delivery;
  • products that have been irrevocably mixed with other goods after delivery due to their nature;
  • alcoholic beverages, the price of which has been agreed at the time of purchase, but the delivery of which can only take place after 30 days, and the actual value of which is dependent on market fluctuations over which you have no influence;
  • audio and video recordings and computer software of which the seal was broken after delivery;
  • newspapers, magazines or magazines, with the exception of an agreement for the regular delivery of such publications (a subscription);
  • The products can be sent back to the following address:

Crystal Colloidals
Thomas Alva Edisonweg 3
6045 GN Roermond
The Netherlands

You can send a message of return shipment to the e-mail address below: