Clause 1 – Applicability

The following general terms and conditions apply to all distance contracts arising between the seller (hereinafter referred to as Crystal) and customers/consumers who purchase products in the web shop. Differing terms and conditions are not recognised.

Clause 2 – Formation

(1) Contract formation occurs at the time of acceptance of the offer by the customer/consumer.

(2) After entering the relevant data, such as the address details and payment information, the customer/consumer accepts Crystal’s offer by pressing the ‘order’ button. This action results in contract formation and the customer/consumer enters into an agreement with mutual obligations. Crystal has an obligation to deliver the ordered item(s) and the customer/consumer has an obligation to pay the due amount via the payment method selected by the customer/consumer.

(3) If the customer/consumer has accepted the offer by electronic means and therefore placed the order, Crystal shall confirm receipt of acceptance of the offer by email. For as long as the customer/consumer has not received confirmation of receipt of this acceptance (order), the customer/consumer can dissolve the contract, thereby nullifying all contractual obligations. After receiving the payment, Crystal shall send the payment acknowledgement and invoice by email.

Clause 3 – Storage of order data

The order and details relating to the contract that has been concluded (e.g. type of product, price, etc.) shall be stored by Crystal.
Crystal shall only use this information for contact with the customer and for processing the orders and shall not disclose it to third parties.
The General Terms and Conditions may be sent by Crystal at the other party’s request, however the customer/consumer can refer to these general terms and conditions at any time on the website.
A customer who has registered can also refer to the information by logging on to his/her personal account.

Clause 4 – Right of withdrawal

The customer/consumer has a reflection period of fourteen days after receiving the product(s). This period starts on the day after the product has been received.
The customer/consumer can exercise this right by returning the product to Crystal before this period has elapsed. The product(s) that have been received may only be returned if the seal on the packaging (bottle or box) has not been broken and the packaging is undamaged.

The products may be sent back to the following address:

Crystal Colloidals
Thomas Alva Edisonweg 3
6045 GN Roermond

You can send notification of the return shipment to the email address below:

Clause 5 – Rights and Obligations

A 14-day reflection period applies after you have received the product. During this period, the customer/consumer must handle the product and packaging with care.
The customer/consumer must return a product in intact, sealed and undamaged condition. If the product is damaged in any way, Crystal shall charge this damage to the customer/consumer or reject the return shipment in its entirety.

Following proper withdrawal, Crystal shall, if applicable, refund the amounts paid by the customer/consumer within a period of 5 days after receipt of the return shipment.

Clause 6 – Costs of return shipments

If the customer/consumer, or business customer, exercises his/her right of withdrawal, Crystal shall pay the cost of returning the products.

Clause 7 – Warranty and Conformity

If the customer/consumer purchases a product from Crystal, the latter is always entitled to a good product, provided that he/she uses the product normally. If a product does not satisfy the purchaser’s expectations, Crystal shall comply fully with the Dutch Civil Code’s conformity provisions in respect of the customer/consumer. To this end, the customer/consumer must at all events contact Crystal within a reasonable period of time after discovering the defect. After this notification, Crystal shall investigate whether the defect can be rectified simply or whether the product shall be replaced by sending a new product. If this is not possible at all, or not possible in the short term, Crystal shall offer the option of dissolving the contract. In this case, the customer/consumer shall receive a (partial) refund of the purchase price from Crystal.

Clause 8 – Prices

All prices are stated in euros inclusive of Dutch VAT (BTW) as non-binding prices with no obligation to apply them for back orders. Increases in the costs of the materials, legally imposed measures (wages, social charges, taxation, etc.) and exchange rate fluctuations may result in price adjustments.

Clause 9 – Choice of court

If the customer is not a consumer, the court in the district where Crystal’s (main) registered place of business is located has jurisdiction in disputes arising from the contract.

The contracts between Crystal and the customer/consumer are governed exclusively by Dutch law. In other words: Dutch regulations and legislation apply exclusively to these terms and conditions.

Clause 10 – Exclusion of liability

Although the greatest possible care has been exercised when compiling and creating Crystal’s website, the possibility that certain information may become outdated as time passes, or may no longer be correct, cannot be ruled out. Crystal is not liable for the consequences of activities initiated based on the information on its website.